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All Reservations Hotel Rate Guarantee
RestEasy Guarantee
This site has been working hard to bring you
RestEasy rates. We're so confident they're the lowest hotel
rates online, they're backed by our RestEasy Rate Guarantee.
If you book a RestEasy prepaid hotel rate and then find the
same room, in the same hotel, for the same dates, at a lower
price online within 24 hours, we'll refund the difference.
Just e-mail Guarantee@Lodging.com
within 24 hours of your purchase with:
Booking confirmation number
Your Name
E-mail address
Telephone number with area code
Hotel name
Dates of hotel stay
Room type
Check-in and check-out dates
Rate quoted
Complete Web address (URL) reflecting the lower rate you
found online for the same dates and hotel room you purchased
on This site.
Remember to make a printout or take a screen
shot of the page with the lower rate, in case a customer
service representative has questions. Expect a response to
your claim within 24 hours. Please read the RestEasy Rate
Guarantee terms and conditions below for full details.
RestEasy Guarantee Terms and Conditions:
The RestEasy Guarantee is available to any customer who
makes a qualifying hotel room purchase through this
web site. Qualifying purchase must occur on this site on or
after July 31, 2005 and include a minimum purchase of one
[1] night.
If you find a lower retail or prepaid rate for the same
hotel, room type, and check-in and check-out dates on any
other Web site within 24 hours following your confirmed
reservation of a RestEasy rate on this site, this site will
refund the difference.
To submit a refund request, send an e-mail within 24
hours of your purchase to Guarantee@Lodging.com
containing the following information:
Booking confirmation number
Name
E-mail address
Telephone number (including area code)
Hotel Name
Dates of hotel stay
Room type
Check-in and check-out dates
Rate quoted
Complete Web address (URL) reflecting the lower rate
you found online for the same dates and hotel room type
you purchased on this site
Our Customer Experience
Team will contact you via e-mail. If we are unable to
replicate the lower rate, we will request additional
information and documentation (such as a screen shot) from you
in order to verify the lower online rate. Please keep a copy
of all such documentation.
Upon verification of the lower online rate, this site
will refund the difference to the credit card you used to
purchase the "RestEasy" hotel room in approximately 7 - 10
business days.
The RestEasy Guarantee applies only to online rates
available to the general public. It does not apply to
membership or corporate rates or special discounted rates
including, but not limited to, AARP, AAA, military,
government, or convention rates.
The RestEasy Guarantee does not apply to hotel rooms
purchased through or in combination with frequent stay,
loyalty, points or other reward type programs, rooms
purchased through coupon promotions, won through contests or
sweepstakes or transferred or rooms purchased on Web sites
that do not allow you to see the name of the hotel until
your reservation is complete (such as Hotwire and
Priceline).
The RestEasy Guarantee applies to the rate for room
nights only. Promotional packages, deals, or bundles that
may include additional amenities such as parking, meals, or
entertainment are not eligible.
This site reserves the right to deny any claims that
cannot be verified, or for which you have provided
incomplete information
This site will not be liable for the payment of any
refunds under the RestEasy Guarantee with respect to rates
loaded in error by this site or the hotel or any printing,
typographical, administrative or technological errors in any
materials relating to the this site rate.
These RestEasy Guarantee Terms and Conditions include
and incorporate by reference the standard this site Terms
and Conditions and constitute the entire understanding
between you and this site relating to your hotel purchase.
Void where prohibited by law. this site reserves the
right to modify or cancel the RestEasy Guarantee at any time
without prior notice. Any modification will be effective
upon posting of modified RestEasy Guarantee Terms and
Conditions HERE. Any cancellation will
be effective upon removal of references to the RestEasy
Guarantee and the RestEasy Guarantee Terms and Conditions
from this web site.
